Canadian PoC Shipments Analysis

Summary:

This document outlines a two-step process for shipping equipment from a Canadian prospect's site to ArcSight Canada and then returning the equipment back to ArcSight headquarters in California during a Proof of Concept (PoC) phase. **Step 1:** Shipping from Prospect's Site to ArcSight Canada 1. Contact TrialAdmin@arcsight.com to ship equipment to ArcSight Canada at address: 2425 Matheson Blvd., 8th Floor, Mississauga, Ontario, L4W 5K4. The recipient is Audia Beckford (905-361-6417). 2. Ensure shipment arrives in Mississauga no later than Thursday morning for same-week delivery to the prospect. **Step 2:** Updating Recipient Information 1. Once email from TrialAdmin with tracking info received, contact Audia Beckford via Audia.Beckford@regus.com and provide her with tracking number(s). Instruct her to send boxes via FedEx. This process aims to avoid delays and customs costs by ensuring timely delivery of equipment for PoC purposes in Canada to ArcSight headquarters in California.

Details:

The document outlines a two-step process for shipping equipment to Canadian prospects during Proof of Concept (PoC) shipments, designed to avoid delays at customs and any associated costs. **Step 1: Shipping from Prospect's Site to ArcSight Canada**

• Contact TrialAdmin@arcsight.com to ship the equipment to ArcSight Canada at the address: 2425 Matheson Blvd., 8th Floor, Mississauga, Ontario, Canada L4W 5K4. The recipient is Audia Beckford (905-361-6417).

• Ensure that the shipment arrives in Mississauga no later than Thursday morning to be delivered to the prospect within the same week.

**Step 2: Updating Recipient Information**

• Once you receive the email from TrialAdmin with tracking information, contact Audia Beckford (Regus) via email (Audia.Beckford@regus.com) and provide her with the tracking number(s). Instruct her to send the boxes via FedEx.

This process is intended to streamline the shipping of equipment to Canadian prospects for PoC purposes, ensuring timely delivery while minimizing potential customs-related expenses. This is a process for handling the return of equipment from a prospect in Canada to ArcSight headquarters, located in Cupertino, California. Here's a step-by-step breakdown: 1. **Requesting Return Labels**: You need to send an email to TrialAdmin@arcsight.com requesting return labels be generated from the prospect's address, including all necessary contact information. The label should include:

• ArcSight Address: 5 Results Way, Cupertino, California 95014 USA

• Contact Info: C/O Tin Le Pham, Phone: (408-656-3707)

2. **Forwarding Labels**: Once received, you should forward the labels to the prospect and instruct them to print multiple copies to accompany the returned equipment shipment. 3. **Tracking Shipment**: You can ask Audia for the tracking numbers of the new shipment to ensure it is being delivered correctly. Audia typically sends an email notification when the shipment has reached its destination, whether that be with a prospect or back at ArcSight headquarters.

Disclaimer:

The content in this post is for informational and educational purposes only. It may reference technologies, configurations, or products that are outdated or no longer supported. If there are any comments or feedback, kindly leave a message and will be responded.