HP ESP ArcSight Support Guide

Summary:

This document outlines Hewlett-Packard Enterprise's offerings for ArcSight product support through specific SKUs, detailing the types of packages available, pricing based on package and term length, requirements for multi-year maintenance, assignment of support bands according to list price discounts, limitations in content support for certain products, and examples of how these factors interact to determine SKU values.

Details:

Hewlett-Packard Enterprise offers support for its ArcSight products through HP Support SKUs that include a combination of support package type, number of years of support, and support band. The key details are as follows: 1. **Support Packages and Pricing**: There are two types of packages - Standard (9x5) and Premium (24x7). Prices vary based on the package and the number of years covered. For example, an HP085A with one year of support costs 15% of the list price for software or appliances. 2. **Multi-Year Maintenance**: Support is available in increments of 1, 3, 4, and 5 years but not other periods like 15 months. For 4 and 5-year terms, approval from the Deal Desk is required. The seventh character of an HP Support SKU defines the number of years of support. 3. **Support Bands**: These are assigned based on whether a product is software or hardware and its list price. A discount equivalent to that applied to the product's list price is given for the support SKUs. For instance, TH232AAEE with a list price of $12,500 becomes $10,000 after an 80% discount. 4. **Support Band Definition**: It is a fixed value assigned to products sharing similar list prices. The discount applied to the list price also applies to the support band and SKUs. For detailed information on bands, refer to the Price List. 5. **Examples of Support SKU Breakdown**: Shows how combining different support packages with varying years affects the SKU. For example, HP081A at 1 year is Q51, while at 3 years it becomes Q53. 6. **Content Support Limitations**: Content support is not available for Logger software or appliances and connector appliances. Subscription fees are included in SKUs like HP081A or HP082A, which represent content support without an additional subscription fee represented by HP083A at $0.

Disclaimer:

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