Licensing EON Information
- Pavan Raja
- Apr 8, 2025
- 8 min read
Summary:
The text you've provided appears to be an internal guide or procedure for handling SAID-related licensing queries and transactions within Hewlett Packard Enterprise (HPE), specifically through their digital platforms and support channels. Here’s a summary of the key points from your description:
### Purpose The main goal is to ensure that employees who assume new roles regarding ArcSight deployments have access to essential information such as Service Agreement IDs (SAIDs). This helps them better understand and plan up-sells within their responsibilities.
### Request Process for New Account Access 1. **Navigation**: Use the HP Passport login to navigate to a specific URL where you can request access. 2. **Request Type and Self-request**: Select "New Account" under Request Type and self-request under Request For. The user ID will be automatically populated with the HP employee ID. 3. **Due Date for Request**: Choose a due date for the request using the calendar function. 4. **Role Assignment**: Add roles by entering specific role codes related to ArcSight deployments (e.g., U:06:CADISPMST-LAR, U:06:MOMDISPMST). These roles need approval before being assigned to the user. 5. **Submission and Approval**: Submit your request; upon approval, you will receive an email with details including temporary password and assigned roles from "GRC Workflow System User".
### SAID (Service Agreement ID) Information 1. **Looking Up SAIDs**: Use a system query to find the Service Agreement ID field. This includes customer name, document type, start/end date, etc., for each entry. 2. **Document Types**: Valid types include ZDEP or ZDEL (delivery only), ZCRN (renewal/limit), and ZQRN (renewal quote). Quotes like ZQ are not valid. 3. **Using HP Order Numbers**: Enter the order number in the HP Sales Order field to find relevant SAIDs, focusing on those with a functional location. 4. **Reviewing Contracts**: Check sections such as Services and Software for validity related to entitlement purposes. 5. **Downloading Contracts**: Access SAP OUTPUT BUNDLE documents through the system for detailed review and download.
### Additional Notes - The process described is tailored specifically for ArcSight deployments, managing roles and permissions crucial for operational support in customer engagements. - This procedure might be part of a larger digital transformation or enterprise resource planning (ERP) initiative within HPE, aiming to streamline internal processes and enhance user experience through digital tools.
### Confidentiality Notice The text includes confidentiality notices reminding users about the sensitivity of the information being handled and advising against unauthorized access. This is in line with HPE's data security policies designed to protect proprietary and confidential business information.
Overall, this guide provides a structured way for employees to request and manage SAID-related licensing within HPE’s digital environment, ensuring compliance and efficient handling of sensitive information.
Details:
The document provides a comprehensive guide on managing and understanding SAID (Software Asset Identification Data) within HP, addressing various aspects including process notes, key terms, locations for finding SAID information, licensing processes, and SAP access procedures. It outlines the roles of different teams in handling SAID-related tasks and details steps to verify product linkage through testing. The document also includes appendices with detailed instructions on how to navigate SAP, request demo/trial license keys, check for Content/Context SKUs, and understand SmartConnector SKU definitions.
The document provides an overview of how Service Agreement IDs (SAIDs) and license entitlements are managed within Hewlett Packard Enterprise's systems. It outlines that while various systems may contain information about customers, including SAIDs, the specific details displayed can vary depending on the system used. For instance, searching for a customer in SalesForce using "CSX*" might yield three different account names, while in the Sparks system, multiple company names/codes/IDs starting with "CSX" are listed even if they represent the same end customer.
SAID is crucial as it enables access to various sections of the SSO (Service Oriented Architecture) and is required for contacting ArcSight Support, accessing software downloads, and opening support cases. Each SAID corresponds to a specific product purchase on an invoice; multiple invoices might result in multiple SAIDs being issued. It's also noted that customers should receive their SAIDs via email within a week of ordering products through HP, unless the renewal process involves different SAs for each bidding partner or if there is an expired quote older than 90 days.
Furthermore, information regarding company identifiers such as Company Name and ID, along with AMID2 and AMID4 from the HP Influenced Opportunity Information (HOPI) Data Section and MDCP ID in the MDCP Data Section, are also discussed. The document emphasizes that a valid SAID is necessary for accessing support and software downloads, and this identifier must be added to the Passport profile by checking entitlement or located under shortcuts on the homepage after logging in. Changes to SAIDs can occur if there's a renewal bid process where each partner gets a separate SAID, or when dealing with an expired quote that is more than 90 days old.
This document outlines multiple methods for accessing and retrieving information about SAID numbers, which are used to track sales order documents in Hewlett Packard's systems. The process involves using various self-serve options such as browsing websites or filling out forms with specific details, all of which require access granted through SAP (System Applications and Products).
The document provides detailed steps for searching SAIDs by HP Sales Order number or directly by entering the SAID itself, detailing how to ensure only functional locations are selected in results. It also explains how to find contract details related to a SAID and requests install base reports that include SAID-related information such as product codes, quantities, active/expired status, and start/end dates.
Additionally, it mentions the use of Sparks system for tracking incidents where SAIDs are used in customer support tickets. Accessing this requires logging into https://sparks-sm-web.corp.hp.com/sm/index.do with HP credentials. The document also includes an example on how to search and narrow down a list based on customer name, using the specific case of "Blue Cross & Blue Shield of Alabama."
The provided text outlines several methods and processes for accessing, verifying, and activating licensing information related to SAID (Service Account Identifier) within the Hewlett Packard Enterprise (HPE) ecosystem. Here’s a summarized breakdown of key points:
1. **Accessing SAID Information in Salesforce:**
Users can access detailed customer information including SAID lists via the salesPRISM link within Salesforce, using identifiers such as L2 AMID Name, L2 AMID, L4 AMID, and MDCP ID.
Steps to navigate this include logging into Salesforce at https://login.salesforce.com/, clicking on the salesPRISM link, applying advanced filters based on chosen customer identifiers like AMID2, and viewing SAID lists displayed in the SAID List column.
2. **Verifying Products Available with a Specific SAID:**
To verify which products are available to customers using a specific SAID, one can access software updates through https://softwaresupport.hp.com/.
From there, navigate to PRODUCTS > Software Updates and use the option to directly enter an SAID, filling in the customer’s SAID details. Clicking "View available products" will display a list of associated products.
3. **Activating Licenses:**
For software, once invoiced, customers receive a Redemption Certificate and a Temporary license key via email. They can go online to request redemption which triggers the activation process.
For hardware (appliances), a redemption certificate containing both an entitlement code and the appliance’s serial number is included in the shipping box. Instructions are provided for how to activate this online.
4. **Contacting Licensing Support:**
If licensing information cannot be found using standard methods, one can contact the appropriate regional licensing team via email:
AMS Region: licensing-NA@hp.com
EMEA Region: Licensing-EMEA@hp.com
APJ Region: LicensesAPAC@hp.com
5. **Activating a License Request for SAP or Poetic Products:**
For HPSIC (SAP) or Poetic products, an SAID is needed to track the license key and product information. Access this through http://www.hp.com/software/licensing or directly at http://licensing.hp.com/. Using HP Passport login, navigate to POETIC where you can activate a license request following specific steps provided on the site.
This summary captures the primary methods for handling SAID-related licensing queries and transactions within HPE’s digital platforms and support channels.
Summary failed for this part.
This text is about how to request access for a new account within a company using specific IDs and roles related to ArcSight deployments. Here's a summary of the steps and details mentioned:
1. **Purpose**: The purpose is to facilitate communication between employees who take on new roles or responsibilities regarding ArcSight deployments, ensuring they have access to necessary information like SAIDs (Service Agreement IDs) for better understanding and planning up-sells.
2. **Request Process**:
Navigate to the appropriate request system using a specific URL.
Select "New Account" under Request Type and self-request under Request For. The user ID is automatically populated with the HP employee ID entered earlier.
Choose a due date for the request from the calendar.
Add roles by entering specific role codes (like U:06:CADISPMST-LAR and U:06:MOMDISPMST) which are related to ArcSight deployments. These roles need to be approved before being assigned to the user.
Submit the request, and upon approval, an email confirming access details will be sent from "GRC Workflow System User". The email includes the employee's ID number, temporary password, and assigned roles.
3. **SAID (Service Agreement ID) Information**:
How to look up SAID: Use the Service Agreement ID field in a system query. Important details such as customer name, document type, start/end date are provided for each SAID entry.
Valid types of documents include ZDEP or ZDEL (delivery only), ZCRN (renewal/limit), and ZQRN (renewal quote). Quotes like ZQ are not valid.
Using HP Order Numbers: Enter this in the HP Sales Order field to find relevant SAIDs, focusing on those with a functional location.
Reading contracts: Review sections such as Services and Software to ensure validity for entitlement purposes.
Downloading contracts: Access specific SAP OUTPUT BUNDLE documents through the system for detailed review and download.
Overall, this text outlines procedures for requesting access to relevant information within the company's systems, specifically tailored for ArcSight deployments, involving role-based permissions that are crucial for operational support in customer engagements.
This text seems to be a description or instruction related to managing or interacting with some system or software tool used by Hewlett-Packard (HP). Here's the summary and breakdown of its content:
1. **ID field**: The text refers to an identification field which needs to be copied.
2. **Functional Location value**: It suggests that you should copy a specific value related to the functional location, possibly from another part of the system or software interface.
3. **Enter the FL in the Functional Location section**: Once having obtained this value, you are instructed to enter it into the designated "Functional Location" field within the navigation menu of the tool being used.
4. **Navigation Menu**: This refers to a feature that allows users to navigate through different parts or modules of the software or system without necessarily going through all menus every time. It is likely customizable based on user roles and functions.
5. **HP Order Number (if available)**: If there's an HP order number associated with the sales order, it should appear in a column labeled "Sales Order." If not, you are advised to engage with a support team at OA-HPSWCarepackteam@hp.com for further assistance.
6. **Appendix C: Work in Progress**: The text indicates that this information is part of an ongoing project or document which is still under development and being worked on ("Work in Progress").
7. **Confidentiality Notice**: Throughout the text, there are notices reminding users about the confidentiality of the information being discussed (marked as "Hewlett Packard Confidential") and indicating that no one should access this data without authorization. This serves to protect sensitive or proprietary information related to HP's business operations.
8. **Page numbering and date**: The document is divided into pages, with page numbers at the bottom right corner of each page. It also includes a specific date on which it was last updated (2/18/2015).
9. **No further information provided**: At the end of the text snippet, there are no additional details or content beyond what is mentioned above.
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